Your comfort, our priority
Booking & Cancellation Policies
From easy booking confirmations to fair refund policies, we’ve designed our guidelines to make your Royal Empire experience stress-free and worry-free.
Booking Confirmation
- Reservations can be made directly through our website, phone, or email.
- A minimum advance payment of 50% of the total booking amount is required to confirm your reservation.
- Full payment is to be completed at the time of check-in unless otherwise specified in special offers or group bookings.
- Guests will receive a booking confirmation Email/SMS/Whatsapp with all details once the advance payment is received.
Check-In & Check-Out
- Check-In: 2:00 PM
- Check-Out: 12:30 PM
- Early check-in or late check-out is subject to availability and may incur additional charges.
Cancellation & Refunds
- 7 days or more before check-in: Full refund of advance payment.
- 4–6 days before check-in: 50% of advance payment refunded.
- Less than 3 days before check-in or No-Show: Advance payment is non-refundable.
- For non-refundable promotional bookings, the standard refund policy does not apply.
Date Changes
One-time date change is allowed up to 7 days before check-in at no extra cost (subject to availability and seasonal pricing differences).
Group Bookings & Events
For group reservations, weddings, or events, specific booking and cancellation terms will be shared at the time of reservation.
Refunds
Refunds (if applicable) will be processed to the original mode of payment within 7–10 business days after receiving the cancellation request.
Important Notes
- All guests are requested to present a valid government-issued ID at the time of check-in.
- The resort reserves the right to cancel or modify bookings in case of unforeseen circumstances, with full refund of the advance payment.